Frequent questions
About the shipping:
-What are the shipping costs and the delivery time?
The delivery method and the shipping costs are according to the weight of the package and the destination of the order and are calculated according to the rates of the french postal service.
Different mode of delivery can be proposed to the customers, according to the country of destination and to the weight of the order.
Delivery time:
Lettre suivie |
Colissimo |
|||||
France Metropolitan |
3 to 7 business days | 3 to 7 business days | ||||
European Union |
5 to 20 business days | 5 to 20 business days | ||||
Canada and USA |
7 to 20 business days | 7 to 20 business days | ||||
Rest of the world |
15 to 30 business days | 15 to 30 business days |
The goods appearing on the web site are in stock and the orders are daily treated from Monday to Friday included. The dispatch is usually made in the next 48h after the reception of the payment of the order.
In case of return of the package because of a mistake in the address given by the customer, of name missing on the mailbox or not retreat of the parcel in post office, the shipping costs to ship again the package will be chargeable to the customer.
In case of theft loss of the package:
In case of theft or of loss of the package, the tracking number give evidence of the distribution or the of the not distribution of the package. The customer will have to contact quickly the shop so that a complaint can be deposited, by the buyer and by the shop, to the postal service. However, as the tracking number is the evidence of the good work of the shop , The Witching Hour cannot be considered responsible, consequently no refund or exchange cannot be asked to the store.
Custom charges, taxes for international customers:
During international shipping, customs charges or taxes can be demanded to the customer in case of control of package. This being totally out of The Witching Hour control, their amount cannot be demanded to the shop.
About your account:
-Can my informations be transferred to other people?
Of course not! According to the law, the informations that you communicate to us on the shop are strictly confidential and will never be transferred to someone else.
Become a retailer of The Witching Hour's creations:
-How to become a retailer?
If you want to become a retailer of our creations, you just have to create a customer account on the online store, without forgeting to write the name of your shop, and to send us an email with the contact form of the shop.
We will communicate to you the wholesale modalities and add your customer account as a professional account.
Of course, if you have any questions, feel free to contact us!
-How to place an order with wholesale prices?
The orders are directly placed on the shop, after you created a customer account and after we added you in the retailers group. It is also possible to place orders by email if you prefer this method.
-What are the payment methods accepted for wholesale?
The orders are payable by bank transfer.
-What is the delivry time?
The delivery time is the same that for every customers of the shop (see this above).
